An important component of a good customer experience is high — quality and timely support.

Technical support is, in fact, a tool for after-sales service, if it is provided. Users contact its employees either after the purchase of equipment or service, or after the completion of the project — this can be the creation of a software solution, a website, or even the implementation of an entire infrastructure — for example, an integrated video surveillance system.
The task of support is to accept requests from customers who have problems, fix them and solve them. Sometimes the answer to the question is enough to solve the client's problem, and in other cases it is necessary to pass the application to a specialized specialist who will understand the problem, give a detailed explanation and return the solution to work.